Non-Payment Disconnections

Non-Payment Disconnections

Disconnection Policy

Failure to pay a monthly bill balance by the delinquent date, as shown on each monthly billing/delinquent statement, may result in disconnection of service. Members who utilize the Cooperative’s Prepay Billing Service, may have their service disconnected once their account balance no longer displays a positive balance. The member has the responsibility to monitor the member’s account in order to prevent the account from having a negative balance and, although the Cooperative may send courtesy notices of termination, the Cooperative shall have no obligation to send the member a notice of termination of service prior to disconnecting service to the member.

Returned Payments

Service may also be disconnected if a payment method (e.g., check, e-check, credit card, or other payment systems) is returned by the bank.  A fee of $30.00, plus any applicable bank charges, will be applied for each returned payment. Members who have returned checks will be placed on a cash-only payment basis, and checks will no longer be accepted. If payments are returned due to credit card fraud, the member will no longer be permitted to use credit or debit cards for future payments.

Reconnection Fees

A reconnection fee is charged each time service is disconnected for non-payment, except for accounts on prepaid billing. Additionally, members may be required to pay an additional deposit if their electric service has been terminated.
  1. Reconnection during business hours (Monday - Friday, 8 AM - 5 PM, excluding holidays): $30 fee
  2. Reconnection after hours: $50 fee

Final Billing

Accounts that are not reconnected within seven days of disconnection for non-payment will be marked inactive and final-billed. To reconnect service after the account has been final-billed, members will need to submit a new application for service and pay all associated fees and deposits required for new service setup.

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