Why didn't my payment draft?
There are several reasons why a payment hasn't drafted from your account:
- If you just signed up for draft, you had to have a zero balance before it would be activated. Make sure your balance was paid before you set up your draft. If it was not, go ahead and pay your account in full and it will activate with the next billing.
- When you sign up for draft, it may take 1-3 business days for preauthorization from your financial institution. If your new electric bill generated during this time, it would not be covered.
If you aren't new to draft, check your bill for the due date. Payments always draft on the due date. If the due date falls on a weekend or holiday, it will draft on the first available business day following the due date.
- For example, if your payment was due on Thanksgiving day, it would not draft until the following Monday when offices reopened. You are NOT penalized in any way.
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