How do I request to disconnect my service?

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• How long does it take to get a refund after disconnecting service?

  Refund checks are issued for any remaining credits two to four weeks after the account goes through the final billing.

• What happens if my power is disconnected for a while?

  If your power is disconnected for more than seven days, your account is closed out and made inactive. Your membership and deposits are refunded to the account and applied to any balance that may be due. If you have other active services, the ...

• How do I update my mailing address on SmartHub?

  Log into your account on SmartHub. If using the SmartHub app on a mobile device, go to More at the bottom of the screen and enter the Settings menu. From there, you are able to modify your billing address on file. If you are using the SmartHub ...

• How do I add someone to my account?

  To add your spouse to your account, please complete the electronic form below. Be prepared to upload copies of government-issued photo identification and a copy of the marriage license. The following conditions must be met prior to converting the ...

• How do I update my name on my account?

  If you have gone through a qualifying event (marriage, divorce, etc.) that has prompted a legal name change, you can request to have your name updated on your Berkeley Electric Cooperative account. In order to process a name change, please complete ...