What charges can I expect if my account is disconnected for non-payment?
Accounts that have been disconnected for non-payment are subject to the following charges:
Reconnection fee.
- The reconnection fee is $30 and must be paid along with the past due amount.
Additional Deposit.
- The account will be reviewed to determine if an additional deposit is needed. The deposit amount will range from $250 up to two times your highest electric bill. To avoid the deposit charge, you can convert your account to a prepaid account.
These fees are not applicable on prepaid accounts.
Related Articles
Fixed Budget Billing
Fixed budget billing is a set bill amount that recalculates every May and October. So you have a set amount you pay for six months in a row. In October of each year, it recalculates your payment based on your recent usage history to help us closely ...
Levelized Billing
Levelized budget billing is based on a rolling 12-month average. Each month, the amount due will change slightly since you are paying the average of the previous 12 months. There is rarely a significant difference in the payment amount from month to ...
What are ancillary charges?
Ancillary charges represent fees for additional programs in which a member is participating, such as Operation Round-Up and the Green Power program.
What happens if my credit runs out?
If funds in your account run out, you have time to make a payment before the service is disconnected. You'll receive a notice around 1pm letting you know your funds have run out. As long as you make a payment to bring yourself back to a credit ...
How much credit should I keep on my prepaid account?
That's the beauty of it - it's entirely up to you! There are no minimum balance requirements - as long as you have a credit, even if it's just a penny, you'll continue to have service. We encourage everyone on prepaid billing to use Smarthub to keep ...